Customer Care Specialist Job at Dodopay Digital Solutions
Company Name: Dodopay Digital Solutions
About Dodopay Digital Solutions
We are a rapidly expanding scale-up in the financial and cryptocurrency industry; you will help mold the team and business, and your choices will have a significant influence. As a tech company, we frequently face unexpected difficulties that call for distinctive solutions that can be exciting and rewarding.
As a customer support specialist, you will look into intricate data queries, resolve technical problems, and respond to how-to inquiries. By surprising and delighting our clients with the caliber and speed of every encounter, you will play a crucial part in fostering their success by ensuring they make the most of our platform and may ultimately derive value with ease. This is a fantastic fit for you if you’re seeking a creative and collaborative work environment in a cutting-edge technology company.
Roles and Responsibilities
- Give both internal teams and business customers exceptional support.
- Manage an incoming ticket queue by quickly prioritizing and answering a variety of support-related concerns and problems.
- Troubleshooting and in-depth analysis could be part of the solution.
- Work cross-functionally with the technical and business departments to guarantee that escalated issues are successfully resolved while adhering to our service level goals.
- Improve the knowledge base’s quality by proactively updating internal technical documentation and processes as well as customer-facing help center content.
- Encourage collaboration between and among the commercial and technical departments.
Our Ideal Candidate
- Degree or equivalent work experience in a support position.
- Extremely customer-oriented.
- Must live in Abuja or willing to relocate. (Our guide on the cheapest places to live in Abuja can help you get around.)
- Outstanding analytical and problem-solving abilities.
- Quick at picking up new ideas and technology.
- The capacity to comprehend and evaluate information from many sources.
- Effective and friendly communicator with the ability to clearly explain difficult concepts.
- A multitasker, unconcerned about conflicting interests.
- An Individual with vision who will assess, enhance, and document knowledge-sharing procedures.
- Excellent partner with the capacity to work together and create fruitful connections.
- Management of stakeholders.
- Commercial awareness skills.
- It would be highly helpful and ideal to have knowledge of SEM.
- 30 days off plus a public holiday and your birthday.
- A calm and relaxed work setting.
- Lunch at work every day.
Work Culture at Dodopay Digital Solutions
We prioritize openness and sincerity over structure and procedure in our workplace culture. We are seeking individuals who share our values of effective communication, learning, and cooperation.
Interested Persons should click on the application link below and apply. You will need to sign up on the indeed platform to access the application link for the job.